The cloud is just someone else’s computer and hard drives are cheap. Always keep a local copy.
Another reminder to avoid Google products.
They don’t care and they don’t have any customer service.
I suspect users believe they don’t need to backup because of Google’s claims of high data availability.
On top of that, Drive don’t necessarily keep local copy of data, which is unfortunate if you loose (access to) data in the cloud.
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I assumed Google Cloud and Drive had the same availability garanties. Searching “Google Drive availability” on Google return the cloud availability page as 1s result. But you’re probably right, there’s never a SLA for free services.
If looking at the page for Google Drive’s paid version one can see some features and claims about the storage’s quality, emphasis mine:
Store, access, and share your files in one secure place
With centralized administration, data loss prevention, and Vault for Drive, you can easily manage users and file sharing to help meet data compliance needs.
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I’m sure this will be an issue with displaying the files rather than the data being gone forever. Still a massive fuck up