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The original was posted on /r/maliciouscompliance by /u/Scary_ on 2024-12-17 10:25:40+00:00.

So we decided to get a Ring doorbell, and my wife found it at a great price with a national chain, they even had an offer on which made it even cheaper: £58 down from £119. Bargain! This chain don’t have a shop in our town but you can click and collect from the supermarket that is. Great!

So we order it and wait, but a few days later it’s still ‘out for delivery’. Do a live chat with their customer service and it’s stuck in the warehouse, but they try and unstick it for me. a few days later and it’s still out for delivery. Another live chat and ‘it’ll be there in a few days’

Now it’s getting to the end of the collection deadline so I ‘live chat’ again. Answer is that it’s stuck in the warehouse and won’t get unstuck, the only answer is to cancel the order and buy again. Problem is that in the meantime it’s selling for full price £119 when we bought it for £58. I’m polite but forceful and try and find out why it’s ‘stuck’ and explain why I can’t rebuy as it’s much more expensive. It’s still on sale on their website, I can go into a store and buy one there and then… they’re even giving them away with TV sets.

Suddenly we realise what’s happening, they’ve sold it too cheaply and have changed their mind. So I kick up and fuss and get offered £5 so ask to speak to a manager. Am told I’ll be called back in 3 working days. A manager calls me back 5 minutes later offers me a voucher for £62 - the difference in value between what I paid and what it’s on sale for. This way I can go back online and buy it at the price I bought it at.

Yeah of course I’m going to do that…

So I wait a few weeks till their doing their ‘black friday’ deals, it’s on sale for £61. We’ve now A £2.99 Ring Doorbell