• thejml@lemm.ee
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        3 months ago

        Currently. Iirc, this is being removed company wide. I know the ones near me recently renovated and no long have customer accessible drink machines.

        • cobysev@lemmy.world
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          3 months ago

          I worked at an Arby’s back in high school (over 20 years ago). They told me free refills were a thing because most customers don’t refill more than once, if at all. Also, the soda water costs pennies and the bags of concentrated soda syrup were only like $10 (at the time). A single bag of syrup, mixed with soda water, could fill customer’s soda cups for maybe 2-3 days before it needed to be replaced. Fast food restaurants make insane profits on soda, so they don’t care if customers refilled multiple times during their visit.