It also is the statement “we’re here to listen to you” in response to a protest with a lot of clear demands. There was no concession or acknowledgement of the possibility of any. There was no apologies for the absolute assholery of the CEO. There wasn’t even an acknowledgement that they’re the ones in the wrong.

It’s like if you’ve been sleeping on the couch until your spouse stops cheating on you and they say “I know you’re mad, but let’s talk this out after work tomorrow” like no, you have to say sorry and that you’ll stop, then we need to talk about how to rebuild the shattered trust.