i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.
then they made the poor guy literally ask at the end ‘are you satisfied with my service today’
I think it was something like prepaid for me too, and the credit card lady was like “Oh yeah that’s bullshit, you want me to claw the money back?” and I was like “uhhh yes please”. Very scummy practices. I’m glad you had a much easier time than me!