Have a look at their blog post but then please also look at this. What do you think?
EDIT: If libreddit says “too many requests,” click on alien’s head to go to less readable but probably more accessible original reddit post.
Took a look into their subreddit. Seems users are not happy.
Paid Revolutionary, feel a bit like a clown https://www.reddit.com/r/tutanota/comments/17tt4kb/paid_revolutionary_feel_a_bit_like_a_clown/
Anyone else beyond frustrated with tuta.com migration process? Or just me? https://www.reddit.com/r/tutanota/comments/17s7af0/anyone_else_beyond_frustrated_with_tutacom/
Strange decision to not reserve users names from new domain for long term paying users. Maybe they think this will attract new users to pay for good user names?
I’ve been using tuta.io ever since I created an account with them so the change to tuta isn’t entirely new to me. Having said that, it is indeed infuriating that they do not give you the tuta.com email for free automatically, because then anyone who signs up with youremail@tuta.com essentially has a more legit email address than yours. Protonmail gave out the proton.me domain to all users for free, even to free tier users. Hopefully this generates enough noise for them to change this.
how is
yourname@tuta.com“more legit” thanyourname@tuta.io?I genuinely see no factual or social difference in the domains;
tuta.comis a new domain even; and in the world of E-Mail that may even be a problem in rare cases.Realistically
tuta.iois shorter thantuta.com. The.comTLD is not better than any other, and all TLDs; including gTLDs are 100% valid for email addresses. Any Software or Human entity that assumes otherwise is doing things incorrectly; and should be promptly complained about loudly.I was talking about tutanota.com users. Like I said in my first sentence, I already use tuta.io so this doesn’t really affect me. Tuta may be a new domain now, but it’s what they will be known as moving forward. So yourname@tuta.com will look more legit than yourname@tutanota.com eventually when the tutanota brand is deprecated completely. I’m also not talking about machine validation, I’m talking about human validation, just as someone would be suspicious of a gmail address in a few months/years if google changed their email domain to something else today. Hell, I have a live.com email and people ask me to repeat it when I give it out because they haven’t heard of it before, not knowing it’s actually a microsoft domain that was popular in the early 2010s.
As I outlined in my comment; humans attempting validation of email addresses like this using patterns and words and domains that they know about is doing things incorrectly. Guide them as bluntly or as gently as you feel is necessary and or proper to educate them on what modern email addresses can look like.
You maybe able to inform someone who might be expecting your email address to be at a common domain name that they should not make that assumption and that they should be double checking them regardless of what provider(s) they assume the person they are helping is using anyways.
Someone asking you to repeat your email address again is a GOOD THING! It means they’re paying attention to inputting it into their system(s) correctly; It is mildy annoying when people assume that I use a common provider anyways, as they might inadvertently attempt to incorrectly “upgrade/update” my email address to the domain they use or know.
An example I’ve experienced: I owned an original
@googlemail.comGMail account. Until they mothballed the@googlemail.comdomain I used it in that format. Inattentive people would attempt to substitute@gmail.com. Another issue would be that My actual Username on said GMail account is a direct mispelling with one letter transposed into an incorrect position. This Misspelling is intentional, and it used to work to my advantage to dodge spambots using dictionaries to guess email IDs. Therefore for a short time people would attempt to “correct” it and I would always prefix my email address explaining they need to input it exactly as I spell it out.I suppose when dealing with E-Mails it is simply critical to make sure they repeat it back to you before submitting it. This is simply to avoid your E-Mails being mis-delivered anyways; which in some cases can be a Massive Headache when it does happen.
One thing I’m not happy about, when I upgraded, was that to keep the email templates option from my earlier plan, I had to sign up for a much more expensive plan than what I had already. I don’t get bad vibes from Tuta, but I do feel that they are a relatively small company that doesn’t always think things through all the way.
EDIT: also, despite having upgraded and paid, it won’t let me register an @tuta.com address. 🙁
EDIT EDIT: Ok, now it did, but it took quite a while before I was able to do it.
EDIT³: Ok, well, so now I’m paying nearly three times as much as I was before (going from the “Business: Teams” plan to “Business: Unlimited” plan), just so I could keep using their email templates option. Had I paid a bit closer attention, I would not have upgraded just because I thought it would be cool to have a tuta.com address (or is it an alias?), although I’m assuming that they would have eventually switched me over anyway. I keep a very light inbox and so now I seem to be paying for a lot of features that I won’t be using. I’ll be sticking with them because it’s what I’m used to, but I’m not terribly happy with how things ended up as you can probably imagine.
Yeah I would also be unhappy if I were basically paying $144/yr for email templates…
I have no problems with the new name but I am very salty about their new subscription models.
I am a tutanota premium user of the first hour, supported them all the way and now I suddenly should pay much more to get access to something new users can get quite easily. I feel a little bit scammed to be honest.
Since the changes I am really thinking to switch to other providers, since there are also other minor problems I have and I am just not ready to pay so much for it
Everyone thinks the otherwise but personally I like the name Tutanota and quite proud of being part of it. No one can create a @tutanota account anymore and that makes you a senior user if you have one.
Tutanota is good in any other language other than Spanish (and maybe Portuguese), my native language is Spanish and when I have to tell someone my email address, it sounds weird
…why? because it sounds like tuna? What am I missing here?
EDIT: OHHH, the next comment told me.
I made my account with them early on. I signed up to subscription content to eventually get around to reading, using that address. I signed up for other services, using that address, where access to that address was my only recovery option. I joined IRL community interest groups with that address.
Then I spent a long time without checking it, and they deactivated the account and I’ve lost all data and messages sent there.
And lost my discord account, too. Even though I have the correct discord credentials, discord decided to lock me out unless I can confirm I still have that tuta email address.
Cool I guess. Doesn’t really affect me because I use a custom domain, but I love the product and have been using tutanota for like 3 years now.
I understand they were fond of the tutanota name. But I can’t believe they kept the tuta part instead of any of the new names they were brainstorming.
I know what tutanota actually means, but in spanish, Tuta sounds almost exactly like Puta (bitch, whore) when said in conversation. Its like if an email service was named focque.com without taking into account how it sounds in one of the most spoken languages in the world. And they had a chance to take it but kept the tuta part.
But I like the product, just wanted to rant.
🙊
