• BombOmOm@lemmy.world
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      1 year ago

      They cannot charge you for something you didn’t order. Take the credit card off the account and chargeback previous charges. Anything they send you without your permission is free.

    • ATDA@lemmy.world
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      1 year ago

      Oh I see they’re abandoning the packages. So what’s she had to pay then? I guess I don’t understand was she sent to collections? The whole point of CoD is the carrier has package as collateral so…?

      Even still if ups refused to resolve the issue I’d let them sue me and get it thrown out in time.

      • Anomander@kbin.social
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        1 year ago

        UPS is being UPS here.

        They’re abandoning packages, then sending her a bill for COD as if she accepted the package but didn’t pay.

        The fact that if she digs in and fights it she can eventually dispute each charge is somewhat separate from UPS and their collections contractors harassing her about the ‘debt’, or the new packages that keep showing up.

    • Carighan Maconar@lemmy.world
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      1 year ago

      How can she be charged for parcels she did not actually accept? Or is the law quite different over there? As in, how would she be charged, there’s no signature of her to agree to pay, say, customs. As she never signed for the parcel.

    • dan1101@lemm.ee
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      1 year ago

      She likely can’t be compelled to pay for the packages. If they are COD it’s up to the shipper to get the Cash on Delivery and they are failing in that. Still a big annoyance I’m sure.

      • ZombieTheZombieCat@lemm.ee
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        1 year ago

        She probably has her credit card info on Amazon and the seller got it and has been automatically charging her. It’s harder and takes longer to get charges reversed than to just not respond to a bill in the mail

        • dan1101@lemm.ee
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          1 year ago

          The article didn’t mention that her card has been getting charged, that would be much worse.

          She believes that Amazon sellers stole her information from a dormant Amazon account and are using her name and home address as an easy way to get rid of unwanted return items that sellers either cannot afford to store or do not wish to store. The Better Business Bureau (BBB) told CBC that it sounded like a vendor-return scheme that’s common in the US but rarer in Canada, where foreign sellers dodge fees associated with storing and shipping return items by sending the items anywhere but their own addresses.