So right after I signed up at the beginning of this year, they switched from HBOMax to “Max.” I paid for a year in advance, and of course when I signed up there was nothing about them switching to a new brand. All of a sudden it was full of trash reality shows and ID Discovery true crime. I have no idea what possessed them to do that.
Then once it switched over I stopped being able to stream any new HBO shows on mobile and customer service won’t refund me any amount. Not that I can even communicate with them effectively. It’s all “chat” with AI or people who have no idea what I’m saying. Half the shows still won’t play on mobile for me.
TL;DR I paid for a year of HBO. They changed their selection a few months in. I lost mobile access to a bunch of their shows. And now I’m losing even more features before the year is up. That’s quite literally not what I paid for.
How exactly is any of that legal? Genuine question. What about the Federal Trade Commission? Isn’t there fucking anybody regulating these corporations in the US?
If you paid for a service you were not rendered, presumably with a credit card, and attempted remediation with the company, hopefully in writing or recorded in some form, you can do a charge back with your credit card.
So right after I signed up at the beginning of this year, they switched from HBOMax to “Max.” I paid for a year in advance, and of course when I signed up there was nothing about them switching to a new brand. All of a sudden it was full of trash reality shows and ID Discovery true crime. I have no idea what possessed them to do that.
Then once it switched over I stopped being able to stream any new HBO shows on mobile and customer service won’t refund me any amount. Not that I can even communicate with them effectively. It’s all “chat” with AI or people who have no idea what I’m saying. Half the shows still won’t play on mobile for me.
TL;DR I paid for a year of HBO. They changed their selection a few months in. I lost mobile access to a bunch of their shows. And now I’m losing even more features before the year is up. That’s quite literally not what I paid for.
How exactly is any of that legal? Genuine question. What about the Federal Trade Commission? Isn’t there fucking anybody regulating these corporations in the US?
If you paid for a service you were not rendered, presumably with a credit card, and attempted remediation with the company, hopefully in writing or recorded in some form, you can do a charge back with your credit card.