This article was amended on 30 May 2019 to remove remarks by Paul Dolan that contained a misunderstanding of an aspect of the American Time Use Survey data.
Fuck, they really did him a disservice with this edit. He wrote a whole book based on the survey data.
So right after I signed up at the beginning of this year, they switched from HBOMax to “Max.” I paid for a year in advance, and of course when I signed up there was nothing about them switching to a new brand. All of a sudden it was full of trash reality shows and ID Discovery true crime. I have no idea what possessed them to do that.
Then once it switched over I stopped being able to stream any new HBO shows on mobile and customer service won’t refund me any amount. Not that I can even communicate with them effectively. It’s all “chat” with AI or people who have no idea what I’m saying. Half the shows still won’t play on mobile for me.
TL;DR I paid for a year of HBO. They changed their selection a few months in. I lost mobile access to a bunch of their shows. And now I’m losing even more features before the year is up. That’s quite literally not what I paid for.
How exactly is any of that legal? Genuine question. What about the Federal Trade Commission? Isn’t there fucking anybody regulating these corporations in the US?