i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.
then they made the poor guy literally ask at the end ‘are you satisfied with my service today’
Right as cold/flu season was taking off, the location near me went and removed over half of the equipment cleaning stations (paper towel dispensers & spray bottles), so I decided to cancel my membership. After hearing so many horror stores like yours, I was shocked at how easy it was, since I was able to cancel mine online.
Although, I did quickly learn that I had also effectively prepaid for another 3 months, so even though I cancelled on October 31st, and was not charged for anything after that date, my access didn’t end until January 31st. I think part of it was credits from the COVID times, but I never went back to test it, so if anyone reading this is thinking about cancelling, be aware that you may have access for quite some time after cancelling!
I think it was something like prepaid for me too, and the credit card lady was like “Oh yeah that’s bullshit, you want me to claw the money back?” and I was like “uhhh yes please”. Very scummy practices. I’m glad you had a much easier time than me!