So, while in the end it’s still not the sharpest tools in the shed writing those, the questions are often forwarded to your email by Amazon and will very much include a call-to-action. People are made to feel like Amazon or even some other customer is specifically asking for their thoughts, so they will respond just to be polite. It isn’t immediately clear in these emails that the answer will be put up on the listing forever.
“I don’t know, sorry”
So, while in the end it’s still not the sharpest tools in the shed writing those, the questions are often forwarded to your email by Amazon and will very much include a call-to-action. People are made to feel like Amazon or even some other customer is specifically asking for their thoughts, so they will respond just to be polite. It isn’t immediately clear in these emails that the answer will be put up on the listing forever.
Oh wow I didn’t know that. That makes it make a lot more sense.
I think they may be dialing it back, but I got one as recently as two years ago. Here’s some random internet user’s emailed question from after Amazon mercifully added the “I don’t know” button.