In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.
The trick is finding which customers are entitled idiots and un-customer them.
We became much better at doing that during covid. We all have enough stress already, we don’t need to take yours too!